Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your PitchCore developer API subscription at any time directly through the Tenant Portal or by sending a written notice to billing@getcricketapi.com.

Upon cancellation, your subscription will remain active until the end of your current paid billing period. You will retain access to your allocated monthly API call quotas until that period expires, and you will not be billed for subsequent billing cycles.

2. 7-Day Initial Evaluation Refund

We want you to build with complete confidence. If you subscribe to a paid tier (Starter or Business) and find that our cricket feeds do not meet your technical expectations, you may request a 100% full refund within 7 calendar days of your initial subscription purchase, provided that:

• The refund request is submitted within 7 days of the initial transaction timestamp.
• Your total account usage has not exceeded 15% of your plan's monthly API call quota.

3. Renewal Charges & Non-Refundable Items

Standard recurring subscription renewals are processed automatically. Renewal charges are non-refundable once the billing cycle has commenced, except in cases of verified technical system failures where PitchCore's gateway was unavailable for an extended period in violation of our published SLA.

Custom enterprise plans, dedicated proxy pool setup fees, and customized engineering integration services are governed by their bespoke enterprise service agreement and are generally non-refundable once provisioned.

4. Refund Processing Timeline

Once an eligible refund request is approved by our billing desk:

• Refunds are credited back to the original payment source (UPI Autopay, Credit/Debit Card, or Netbanking).
• Processing usually takes 5 to 7 business days depending on your issuing bank or payment gateway network.
• A formal credit note and adjusted GST invoice will be automatically issued and emailed to your billing contact.

5. Contact Billing Support

To request a cancellation, submit a refund inquiry, or resolve any payment dispute, please contact our dedicated billing desk: